Denken

Requirement Title: Field Services Specialist Client SupportLocation: St.Louis,MO
Description of Responsibilities:
This role provides internal end-user support for hardware, software and networking solutions. You’ll work as part of a dynamic team to deliver world-class IT support service to our employees through both proactive maintenance and reactive troubleshooting/problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success.

Required Skills:

  • HP laptop/desktop configuration, troubleshooting, and repair
  • HP Printer & MFP maintenance and troubleshooting
  • Mobile device (iOS & Android) configuration and troubleshooting
  • Projector configuration and troubleshooting
  • Windows 7/10 operating systems installation, repair, configuration, troubleshooting (Mac/MacOS knowledge is a plus, but not required)
  • Web Browser (e.g., Internet Explorer, Chrome, Edge) configuration and troubleshooting
  • Working knowledge of the Microsoft Office Suite 2016/2019/365 (i.e., Word, Excel, PowerPoint, OneNote)
  • Working knowledge of common enterprise tools including; PC-to-PC support solutions, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management)
  • Client-side network configuration and troubleshooting in a broad range of environments (i.e., corporate LAN/WLAN, home routers, mobile broadband/WWAN/hotspots)


Preferred Skills:

  • Working knowledge of Office 365 Enterprise applications (i.e., PowerBI, Flow, PowerApps, Teams, SharePoint)
  • Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people
  • Wireless Display configuration and troubleshooting