May 13, 2022

Director of Implementation Services

  • Magnus Technologies
  • Remote (Austin, TX, USA)
  • $80,000 - $110,000 yearly
Full time IT Logistics Product Sales / Customer Service Software

Job Description

About Us

Magnus Technologies is an enterprise class SaaS company based in Austin, TX with the mission of helping transportation companies improve their operations and maximize their profitability and growth by employing the best technology. We are an experienced team of people from within the Transportation Industry that understands the challenges in today’s world. Seeing a need many years ago we created a solution working primarily in the finished vehicle market. Now our customers have requested we expand into other sectors of the industry, and we have answered the call!

Director of Implementation Services

The Director of Implementation Services will lead multiple Software Implementation Teams across customers to implement our cloud-based enterprise class Transportation Management System. They are responsible for project management, team management and quality of customer focused delivery. Generates timelines and ensures projects meet the needs of the client organization. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. With very limited direction and oversight, the Director of Implementation Services provides day to day and strategic leadership to a team of Implementation Specialists. The Director of Implementation Services is responsible for applying expert knowledge of the implementation and large project process, providing strategic direction, making decisions, and solving complex problems to move the business forward while managing an integrated team of Implementation Specialists.

Additional responsibilities include, but are not limited to: allocating resources based on project demand, proactively leading the identification and design & implementation of process improvements. Decisions are made, based on information provided, to support associates in solving problems. The Director of Implementation Services is empowered to make tactical day-to-day and long-term strategic decisions and is accountable for all activities performed by the team. The Director of Implementation Services assists in and communicating general company direction, mission & vision and is accountable for merit, bonus and promotion recommendations/communication.

The Director of Implementation Services may be asked to act as the Implementation leader in one or more of our projects. In this capacity, the Director would be the on-site contact and escalation point for all team members in that project, regardless of direct reporting structure.

The Director of Implementation Services reports to the Director of Customer Success.

 There are three key objectives of this role:

  1. Create and maintain a highly skilled team of Implementation Specialists,
  2. Profitably manage all Implementation projects,
  3. Work with the management team to define and execute strategies.

 

Primary Responsibilities

  • Actively engage with new business scoping & estimating activities, including providing resource estimates & capacity management oversight.
  • Support the scoping of projects by providing project resource estimates that represent the level of effort required to support the projects/initiatives. Serves as customer escalation point for high severity implementation issues.
  • Manage team allocation by ensuring that each associate has a manageable workload and reallocating resources as needed. Monitoring and managing team headcount to functional budget.
  • Develop relationships across the organization and listen to the needs of internal and external customers.
  • Cultivate open communication with customers, and business partners in an effort to identify opportunities to improve processes and methodologies.
  • Establish clearly defined goals, objectives, responsibilities, competencies, and development plans for each member on the team.
  • Coach, mentor and develop team members.
  • Ensure team members are appropriately trained to handle day to day activities.
  • Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate.
  • Prepare and deliver written team member performance reviews in accordance with company policy.
  • Manage day to day team member issues and conflict resolution.
  • Hire and retain top talent.
  • Keep abreast of industry trends and best practices, market data and new product rollouts.