Implementation Specialist

About Us

Magnus Technologies is an enterprise class SaaS company based in Austin, TX with the mission of helping transportation companies improve their operations and maximize their profitability and growth by employing the best technology. We are an experienced team of people from within the Transportation Industry that understands the challenges in today’s world. Seeing a need many years ago we created a solution working primarily in the finished vehicle market. Now our customers have requested we expand into other sectors of the industry, and we have answered the call!

Job Description

As a member of the Customer Success and Support team, the Implementation Specialist serves a key role as the face of Magnus to the customer, guiding them from post-sale through go-live. You will play a key role in all parts of the project and will be part of a great team of industry professionals helping our customers successfully navigate the process of making the change to a new TMS.

Ultimately, an outstanding Implementation Specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

About You

An enjoyment of working with people and being an effective communicator are just two of the things that will make you successful. You will be expected to run multiple projects concurrently, dealing with changing priorities, always with a focus on the success of our customers. You will be speaking to people at all levels of our customers’ organization so you must be as comfortable discussing the big picture with the CEO or Controller as you are going over the minute detail with the dispatch staff. Your ability to work independently in a largely remote world is critical. Equally important is being able to work as part of the team, ensuring the success of the group. You are someone who likes to travel and is able to work effectively from a home office.

Required Skills

• Gap Analysis
• Critical Thinking
• Project Management
• Training
• Managing Customer Expectations

Knowledge and Experience

• Transportation Industry Experience
• SaaS Software Implementation
• MS Office, particular Word and Excel
• Google Suite of Products (Google Docs and Google Sheets)
• Experience in a client facing role

Specific Duties

• Constant learning and study of current products and supported integrations
• Working with other team members and departments to ensure a smooth project
• Customer Discovery Calls identifying current processes including Gap/Risk Analysis
• Communicating with clients throughout the software customization process to obtain feedback and approval.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Preparing Project Plans
• Data Cleansing
• System Configuration
• Customer Training on proper use of software including best practices.
• Delivering projects on time
• Consulting on best practices
• Completing project paperwork
• Documentation of processes
• 20 – 30% Travel