Full time
Vorto
Denver, CO, USA
About the Role
We are looking for Operations Support to help us bring AI to supply chains in the world’s largest companies. To support our mission, the successful candidate will be exceptional with customer service, especially with our customers - truck drivers!
Responsibilities
Perform best in class inbound customer support with an emphasis on technical application assistance and operations assistance for truck drivers and carriers.
Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone/live chat room in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Corrects discrepancies on customers' accounts, and researches and resolves billing questions (invoices, bonuses, vouches, cheque requests) where necessary. When appropriate, follow established escalation procedures to...